Movember - Double Referral Promotion Terms and Conditions

The Referral Program ("Program") is a collaborative initiative between Rebuild Relief ("Company") and software of Referral Factory, aimed at rewarding customers for referring new individuals to Rebuild Relief.

 

Participation in the Movember, double referral promotion is open to all current customers of Rebuild Relief who meet the eligibility criteria outlined below. This promotion will run between the period of 1st November - 30th November 2024. 

 

Eligibility

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a. To participate in the Program, customers must be at least 18 years of age and have an active insurance claim under management with Rebuild Relief.

b. Employees of Rebuild Relief and their immediate family members are excluded from participating in the Program.

c. Referrers may refer a personal friend, family member, acquaintance or colleague (“Referred Individual”) to Rebuild Relief. Referrers are prohibited from referring individuals who are unknown to them.

d. The Referred Individual must be a new and a first-time client of Rebuild Relief and must not be a current or existing client. They may also be a previous client, whose claim was not settled.

e. The Referred Individual must sign up to Rebuild Relief’s services by completing the Engagement documentation to allow Rebuild Relief to manage an eligible insurance Claim. An eligible insurance claim is one that Rebuild Relief is willing, able and elects to take on the management services of. 

f. Referrals from any single Referrer are limited to five (5) Referred Individuals.

 

Referral Process

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a. Participants can refer individuals to Rebuild Relief by sharing their unique referral link provided by Referral Factory.

b. Referred individuals must use the provided referral link to make a qualifying purchase with Rebuild Relief to be eligible for the reward.

c. The customer will be rewarded their referral once the customer who has been referred our service signs on to be represented by Rebuild Relief. 

 

Qualifying Referral

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a. A qualifying referral is defined as a referral engaging Rebuild Relief to manage an eligible insurance claim.

b. The referred individual must complete the Engagement documentation, during the period of the 1st-30th of November 2024, to allow Rebuild Relief (or associated parties) to manage an eligible Insurance Claim. The claim must not be subsequently cancelled or retracted.

 

Reward

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a. Customers who successfully refer a new individual who meets the qualifying criteria will receive a $400 gift card as a reward.

b. The reward will be issued within 30-90 days of the referred individual's qualifying Engagement.

c. The gift card will be provided to the email address associated with the referring customer's Rebuild Relief account either electronically or via mail to the referring customer’s postal address.

 

Referral Limits

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a. There is a maximum limit of five (5) referrals a customer can refer.

b. Each referred individual must be a new customer/ client to Rebuild Relief and should not have an existing claim under management.

 

Termination and Changes

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a. Rebuild Relief reserves the right to modify or terminate the Program at any time, without prior notice in accordance with applicable laws and regulations.

b. Any changes to the Program will be communicated through Rebuild Relief's official communication channels.

 

Compliance

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a. Participants must comply with these terms and conditions as well as any applicable laws and regulations.

b. Fraudulent or dishonest activities will result in disqualification from the Program.

 

Data Privacy

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Rebuild Relief will handle all personal data in accordance with its Privacy Policy and relevant data protection laws.

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Privacy Considerations 

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Any sharing of client information would need to comply with privacy laws, such as the Privacy Act 1988, and clients may need to consent to their information being shared.

Consent

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By referring an individual to Rebuild Relief, participants confirm they have obtained consent from the referred individual to share their contact information for the purposes of this Program.

 

Disputes

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Any disputes arising from the Program will be resolved at Rebuild Relief's sole discretion.

Dispute Resolutions

The company will investigate to the best of its ability any disputes that arise through the following processes: initial internal review; escalation to the relevant department; and escalation to the relevant government/ state authorities.
 

Furthermore, we have an internal dispute resolution process in place to resolve any expressed dissatisfaction, concerns or complaints you may have, quickly and fairly. Where appropriate, we also make the process accessible for clients with disabilities or language difficulties.

Any dissatisfaction, concerns or complaints should be directed to the Complaints Officer either by:
 

• Email: info@rebuildrelief.com.au;

• In writing: PO BOX 3630, Helensvale Town Centre QLD 4212;

• By telephone: 1800 953 644; or

• To your Claims Handling Officer for escalation to the Complaints Officer.

Your expressed notice should specify the nature of the dissatisfaction, concerns or complaints, including all relevant details, as well as your desired outcome and how this may occur.

 

Compliance

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The Complaints Officer will, on receipt of your expressed dissatisfaction, concerns or complaints:
 

a. Provide a written acknowledgment of your issues, concerns or complaints and indicate a timeframe in which Rebuild Relief will formally respond to your complaint.

b. Consider and investigate the circumstances of your dissatisfaction, concerns or complaints which may also involve communicating directly with you.

c.  Notify you in writing of our decision, including reasons for the decision and any potential remedies, within thirty (30) days from receipt of your dissatisfaction, concern or complaint.

d. If your dissatisfaction, concerns or complaints is not resolved within thirty (30) days, the Complaints Officer will inform you in writing of the reasons for the delay.

 

Governing Law

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These terms and conditions are governed by the laws of your state in Australia.

By participating in the Referral Program, participants agree to these terms and conditions and acknowledge that decisions made by Rebuild Relief are final and binding, in accordance with consumer rights, under the Australian Consumer Law.
 

For any questions and notices, please contact us at:

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Claimsco Pty Ltd (ACN: 648 518 165; AFSL: 530925) (“ClaimsCo”) trading as Rebuild Relief

 

Postal Address: PO Box, 3630 Helensvale Town Centre, QLD 4212

 

Email: info@rebuildrelief.com.au

 

Phone: 1800 953 644