Welcome to our latest instalment of the Best Builds of the Month! At Rebuild Relief, we take immense pride in showcasing our most outstanding transformations, especially after the devastating impact of hailstorms.
This month, we’re thrilled to highlight two remarkable builds from the Maryborough region that demonstrate our unwavering commitment to helping homeowners rebuild with confidence and peace of mind.
Anne’s Story: Turning Setbacks into Success
In December 2022, Anne from Maryborough faced overwhelming challenges when a severe hailstorm wreaked havoc on her property. The damage was extensive, leaving both her main roof and carport in need of repair. After a thorough inspection, Rebuild Relief’s expert roof inspector, Tony, identified significant hail damage that demanded immediate attention. However, despite the clear evidence, Anne’s insurer approved only part of the claim, refusing to cover the carport, citing historical damage as the reason for denial.
At Rebuild Relief, we believe in fighting for our clients' rights. Determined to help Anne receive the compensation she truly deserved, our ClaimsCo Manager, Tim, stepped in with relentless dedication. Through persistent follow-ups and detailed documentation, Tim was able to successfully overturn the insurer’s decision, securing full coverage for the carport.
Our mission didn’t stop there. ClaimsCo Variation Manager, Emily, handled additional challenges, managing to reverse the denial of the scaffolding variation, which had been initially rejected due to its inclusion in the original claim. Emily also secured approval for a crucial second variation for Sarking, allowing every aspect of Anne’s home to be thoroughly restored.
Before and after photos of Anne's roof transformation
Thanks to the combined efforts of the Rebuild Relief and ClaimsCo teams, Anne’s hail damage claims were fully covered, allowing her to move forward with the necessary repairs and restoring her peace of mind. This is the kind of impact we strive to make every day—turning setbacks into success stories.
Joyce’s Journey: From Damage to Restoration
Another inspiring client story from Maryborough features Joyce, who turned to Rebuild Relief after the same December 2022 hailstorm left her roof and patio in a state of disrepair. Rebuild Relief's roof inspector, Daniel, conducted a comprehensive inspection and confirmed that the damage was indeed caused by the hailstorm, warranting a complete roof replacement. Additionally, Daniel uncovered significant damage to the rear patio that needed urgent attention.
Assigned to Joyce’s claim, ClaimsCo Claims Manager, Tracey, advocated tirelessly on Joyce’s behalf. While the insurer initially approved the majority of the claim for the main house, they only offered a cash settlement for the rear patio, citing supposed ‘warranty issues.’ But Tracey didn't back down. With her expertise and persistence, Tracey was able to secure full coverage for the roof repairs to the main home, allowing Joyce to proceed with the necessary work through our trusted repair partners.
Before and after photos of Joyce's Roof Restoration
In addition to this—Joyce’s variation was smoothly approved, thanks to the diligent efforts of ClaimsCo Variation Manager, Samara. Despite the initial hurdles, Joyce’s roof was efficiently restored, addressing all hail damage and ensuring her property was safe and secure once again.
Our Commitment: Rebuild Relief and ClaimsCo at Your Service
The stories of Anne and Joyce from Maryborough are a testament to the dedication, expertise, and relentless advocacy that Rebuild Relief and ClaimsCo bring to every project. In the face of complex challenges, our teams worked tirelessly, so that both clients received the full coverage they needed to restore their homes.
At Rebuild Relief and ClaimsCo, we don’t just repair roofs—we rebuild lives. From overturning initial claim denials to managing complex variations, our commitment to our clients is unwavering. These successful builds not only highlight the exceptional quality of our work but also reinforce our mission to support homeowners every step of the way.
We’re here for you in times of adversity, ready to deliver exceptional results and help you rebuild for the future.
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